Collaborative Complaints Resolution

Collaborative complaints resolution is one way of managing a complaint by involving the member, the person who lodged the complaint (complainant) and the College to work together toward an acceptable resolution to a complaint. Referring appropriate complaints for collaborative complaints resolution soon after receipt allows for these cases to be handled quickly and with minimal delay to provide greater satisfaction to complainants and members while ensuring that the public receives safe competent registered nursing care.

For further details about Collaborative Complaints Resolution, please see our Collaborative Complaints Resolution Fact Sheet.