Ask a Practice Consultant: Who is my client?

The 2018 CCP forms are ready! Click here to download yours today.

Each year, we complete a self-assessment within our continuing competence program forms based on the practice expectations for registered nurses. Completing this annually gives us a chance to review the expectations the public has of us regardless of what practice setting, domain or role we work in.

The self-assessment section of your CCP forms requires you to reflect on how well you have applied the minimum expectations to your practice. A key element of this reflection is being able to identify who your clients are and reflect on whether you’re providing client-centred care and maintaining professional relationships.

How do we define client?

A client may be an individual, a family, group of people, community or population. Depending on your practice domain, a client may be a patient, nursing student, research participant or other health-care provider. You may even have multiple clients depending on your role within the health-care system.

Let’s look at the four domains of nursing practice and consider who a client may be in each:

Case Scenario #1

You are an administrator working for the Government of Manitoba with no direct client contact.

Who is your client?

Your client may include any individual, family, group of people, community, or population that benefits from the use of your nursing knowledge, skill and judgment within your administrator role. When completing your self-assessment, consider how your actions align with the practice expectations and how they may impact those who work directly with your clients.

Case Scenario #2

You are an educator within a school of nursing.

Who is your client?

Your clients include your students and the population for which you are educating your students about. In your self-assessment, have you reflected on your ability to meet the needs of your students? Does your course content align with the practice expectations?

Case Scenario #3

You are a care coordinator and educate other members of the health-care team on how to provide care to families with children.

Who is your client?

Your clients are the families that you coordinate care for and the staff that you educate.

Case Scenario #4

You are a researcher conducting a study.

Who is your client?

Your clients may include the people participating in your study and the group, community or population that will benefit from your research.

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