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Make a Complaint

Addressing concerns with the practice or conduct of an RN

Where to start

If you are concerned about the practice or conduct of an RN, we encourage you to begin by talking about the problem directly with the RN or their supervisor.

This often resolves the issue and allows you to get the information you need. Many complaints are the result of poor communication or misunderstandings.

Related pages

Steps to make a complaint

While RNs aim to provide safe, competent care, sometimes an issue arises and a complaint becomes necessary. These are the steps you should follow to make a complaint:

  1. Download the professional conduct report form
  2. Fill out the professional conduct report form. The form should include:
    • The name of the registered nurse
    • The date the incident occurred
    • As much detail as you can remember about the incident
    • Any documentation that would support your complaint (ex: medical records, emails, etc.)
  3. Save a copy of the form to your computer
  4. Print and sign the form
  5. Submit the form to: CEO/Registrar, CEOregistrar@crnm.mb.ca
    College of Registered Nurses of Manitoba
    210 Commerce Drive
    Winnipeg MB R3P 2W1

What happens after I make a complaint?

Every complaint received by the College is carefully reviewed. No two complaints are exactly alike, and each concern is assessed on its own facts, circumstances, and potential impact on the public. 

When a complaint is received, it undergoes an initial intake and triage process. This helps us understand the nature of the concerns raised, the information available, and any factors that may require an immediate response. 

Because every complaint is different, the steps that follow may vary. Some complaints can be addressed more quickly, while others require more extensive review and information gathering. 

The College is committed to reviewing every complaint fairly, thoroughly, and in the public interest. Throughout the process, we consider the unique circumstances of each case and take a risk-informed approach that supports our mandate to protect the public. 

In some circumstances, individuals and organizations may have a professional or legal obligation to report concerns about a registered nurse’s conduct, competence, or fitness to practice. These reports may come from employers, RNs, other health professionals, or members of the public. The College has prepared a detailed resource, titled Duty to Report that outlines RNs’ and employer’s responsibilities in this area. 

For more information

Denise Nakonechny RN, Manager of Professional Conduct
Telephone: 204-784-5184
Toll-free: 1-800-665-2027 (Manitoba only)
Fax: 204-775-6052
dnakonechny@crnm.mb.ca